Senior Customer Service Executive

Job Overview

OMNILOG is seeking a Senior Customer Service Executive to join their team in the United Arab Emirates. This role will focus on enhancing customer satisfaction and supporting the company’s expansive logistics operations.

Company Overview

Omnilog, an extension of TruKKer, is a logistics innovator expanding into sea and air freight. The company aims to connect major trading lanes across Asia, Europe, and the Americas, redefining global trade efficiency and connectivity. They serve over 1,000 enterprise clients and operate in 10 countries across three continents.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3 Year+

Key Responsibilities

• Manage and resolve complex customer inquiries and issues.
• Provide exceptional customer service across sea and air freight operations.
• Develop and maintain strong relationships with clients and partners.
• Ensure customer satisfaction and retention through proactive communication.
• Collaborate with internal teams to streamline customer service processes.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Proven experience in a senior customer service role within the logistics industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced, international environment.
• Familiarity with sea and air freight operations is a plus.
• Strong organizational skills and attention to detail.
• Proficiency in relevant customer service software.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a growing and innovative logistics company.
• Be part of a dynamic team connecting major global trading lanes.
• Professional development and career advancement opportunities.
• Contribute to redefining global trade efficiency.
• Work in a diverse and international setting.