Senior Guest Services Assistant – Telecommunications – Jumeirah Beach Hotel

Job Overview

TALENTMATE is recruiting for a Senior Guest Services Assistant specializing in Telecommunications at the prestigious Jumeirah Beach Hotel in Dubai, United Arab Emirates. This role is crucial in ensuring seamless guest experiences by providing exceptional service and expert support for all telecommunication-related needs.

Company Overview

Talentmate is a job search platform designed to help candidates in the UAE and GCC find their dream job. Users can create profiles, upload their CVs, and browse through thousands of job listings across various industries. The platform simplifies the application process, allowing candidates to track their applications, receive updates, and get hired efficiently. Talentmate offers personalized job recommendations based on a candidate’s qualifications, educational background, and work experience, making the job search more targeted and streamlined.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: none
• Experience: 5 Year+

Key Responsibilities

• Provide outstanding guest services with a specialized focus on telecommunications.
• Assist guests promptly with all inquiries and issues related to telephone, internet, and other communication systems.
• Ensure the efficient operation and maintenance of the hotel’s telecommunication infrastructure.
• Troubleshoot and resolve technical issues for guests and internal departments.
• Collaborate effectively with the IT and Front Office teams to enhance overall guest satisfaction.
• Train and mentor junior guest services staff on telecommunication protocols and best practices.

Requirements

• Proven experience as a Guest Services Assistant, preferably with a background in telecommunications or IT support.
• Solid understanding of hotel operations and guest service standards.
• Excellent communication and interpersonal skills, with a strong customer-centric approach.
• Ability to work independently and as part of a team in a dynamic hospitality environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in English; knowledge of additional languages is highly advantageous.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunities for career advancement within a leading hotel group.
• Work in a vibrant, multicultural, and supportive team environment.
• Employee discounts on hotel stays, dining, and other amenities.
• Access to continuous professional development and training programs.
• Being part of a world-renowned hospitality brand.