Senior Officer, CBG CCS – DNE ( Alain )

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Senior Officer for its Corporate and Commercial Banking Group (CBG) Customer Care Services (CCS) – DNE team in Alain, Abu Dhabi. This role involves contributing to high-quality banking services and supporting customer needs and operational efficiency.

Company Overview

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the bank’s promise to support its stakeholders’ goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Manage and oversee customer service operations within the CBG CCS DNE unit.
• Ensure compliance with banking regulations and internal policies.
• Provide expert guidance and support to team members.
• Identify opportunities for process improvement and efficiency.
• Handle complex customer inquiries and escalations effectively.
• Contribute to achieving departmental goals and customer satisfaction targets.

Requirements

• Proven experience in corporate or commercial banking operations.
• Strong understanding of banking products, services, and regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in relevant banking software and systems.
• Commitment to delivering exceptional customer service.

Benefits

• Opportunity to work with the UAE’s largest bank and a leading global financial institution.
• Competitive salary and comprehensive benefits package.
• Professional growth and career development opportunities.
• Exposure to a diverse and international banking environment.
• Contribution to a dynamic and customer-focused team.
• Access to modern banking technologies and infrastructure.