Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions as a Senior Officer in Complaints Management. This full-time role offers an opportunity to create value for employees, customers, shareholders, and communities through differentiation, agility, and innovation. Accelerate your career growth in a dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE’s largest bank and a leading financial institution recognized for its commitment to creating value for its stakeholders. With a focus on differentiation, agility, and innovation, FAB provides a dynamic and exciting environment for top talent to thrive.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Professional

Key Responsibilities

• Manage and resolve customer complaints efficiently and effectively.
• Ensure compliance with regulatory requirements and internal policies.
• Identify trends and patterns in complaints to improve service quality.
• Collaborate with various departments to address and resolve issues.
• Maintain accurate records of all complaints and resolutions.

Requirements

• Proven experience in complaints management or a related field.
• Strong understanding of banking regulations and compliance.
• Excellent communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Detail-oriented with strong problem-solving abilities.

Benefits

• Opportunities for professional development and career advancement.
• Competitive salary and benefits package.
• Work in a dynamic and supportive environment.
• Be part of a leading financial institution in the UAE.
• Contribute to enhancing customer satisfaction and loyalty.