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    Senior Officer- Contact Centre – Customer Care Unit

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    Company NameFirst Abu Dhabi Bank (FAB)
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    QualificationsHigh School / Matriculation
    Experience1 Year+

    Job Overview

    First Abu Dhabi Bank (FAB) is seeking a Senior Officer for the Contact Centre – Customer Care Unit in Abu Dhabi. This role involves providing product and service information, resolving customer problems, and maintaining high-quality standards to ensure excellent customer service and financial integrity.

    Company Overview

    First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. FAB is committed to creating value for its employees, customers, shareholders, and communities through differentiation, agility, and innovation. They focus on attracting top talent to drive their success in a dynamic industry.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: High School / Diploma
    • Experience: 1 – 2 years

    Key Responsibilities

    • Handle customer service queries related to products, services, and billing.
    • Resolve product or service problems by clarifying complaints and providing effective solutions.
    • Maintain customer records by updating history through service requests, complaints, and notes.
    • Achieve service standards and customer satisfaction targets for inbound calls.
    • Assist customers with their financial processes by generating online passwords for FAB channels.
    • Generate new prospects/leads for all types of FAB products.

    Requirements

    • Minimum Qualifications: High School / Diploma in any discipline.
    • Minimum Experience: 1 – 2 years in customer services / Contact Centre.
    • Knowledge of customer service principles and practices.
    • Strong problem-solving and analytical skills.
    • Excellent communication skills in English and/or Arabic.
    • Ability to multitask and manage time effectively.

    Benefits

    • Opportunities for professional development and career growth within FAB.
    • Work in a collaborative and supportive environment.
    • Gain valuable experience in a leading financial institution.
    • Competitive benefits package.
    • Exposure to a dynamic and innovative industry.
    • Be part of a top company committed to excellence.

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