Senior Officer, Payment Investigation (Emiratised Role)
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Senior Officer for Payment Investigation in Abu Dhabi. This is an Emiratised role focused on handling complaints and queries related to the payment center and online services, including AML responsibilities.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. FAB is committed to providing excellent customer service and maintaining high standards in its operations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Handle complaints and queries from internal and external customers.
- Collaborate with the AML Desk on related investigations.
- Investigate issues and provide resolutions for payment center and online processes.
- Correspond with relevant parties regarding findings and resolutions.
- Ensure compliance with banking regulations and internal policies.
Requirements
- Experience in handling payment investigations and customer complaints.
- Knowledge of AML procedures and banking regulations.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and analytical skills.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth within FAB.
- Work in a dynamic and supportive environment.
- Exposure to a wide range of banking operations.
- Be part of a leading financial institution in the UAE.