Service Advisor
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| Company Name | Manpower SEE in N.Macedonia |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Skopje, Skopje Statistical Region, North Macedonia |
| Qualifications | Intermediate / A-Levels / Diploma |
| Experience | 2 Year+ |
Job Overview
Manpower SEE is seeking a dedicated Service Advisor for a client in Skopje, North Macedonia. This role involves being the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring excellent customer service and efficient service delivery.
Company Overview
Manpower SEE is a prominent HR Solutions partner operating across Slovenia, Hungary, Croatia, Bosnia and Herzegovina, Serbia, North Macedonia, Kosovo, and Bulgaria. Established in 1992, the company has achieved a leadership position as an international HR consultancy, providing comprehensive services including executive search, international workforce mobility, HR outsourcing, and tailored HR solutions across the SEE region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Intermediate Level / Associate Degree
- Experience: 2 Year+
Key Responsibilities
- Greet customers warmly and ascertain their vehicle problems and service needs.
- Provide accurate and transparent estimates for all repair and maintenance services.
- Communicate regularly and proactively with customers regarding vehicle status and any potential delays.
- Coordinate efficiently with service technicians to ensure timely and high-quality service completion.
- Maintain detailed and accurate service records and effectively manage customer inquiries.
- Ensure a high level of customer satisfaction throughout the entire service process.
Requirements
- Proven experience as a Service Advisor or in a similar customer service role, preferably within the motor vehicle industry.
- Strong understanding of automotive service, repair processes, and basic vehicle diagnostics.
- Excellent communication, interpersonal, and customer handling skills with a professional demeanor.
- Ability to work efficiently and effectively in a dynamic, fast-paced service environment.
- Proficiency in using service management software and basic computer applications.
- A proactive, problem-solving attitude and meticulous attention to detail.
Benefits
- Opportunity to work with a leading international HR solutions partner.
- Be part of a dynamic, supportive, and collaborative team environment.
- Gain valuable and specialized experience within the motor vehicle industry.
- Competitive salary package that rewards performance.
- Opportunities for professional development and continuous career growth.
- Exposure to a diverse client base and varied service challenges.