Service Advisor Supervisor
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| Company Name | Ali & Sons Holding LLC |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Ali & Sons Holding LLC is seeking a Service Advisor Supervisor to join their team in Dubai, United Arab Emirates. This role focuses on overseeing service advisors and ensuring excellent customer service within the automotive retail sector.
Company Overview
Ali & Sons Holding LLC (ASH) is a diversified conglomerate established in 1979, based in Abu Dhabi, United Arab Emirates. With a multi-branded portfolio spanning industrial and retail segments, ASH operates in sectors like Contracting, Manufacturing, Oil & Gas, Marine Engineering, Automotive, Retail, Property Management, and Tourism. They represent prestigious brands such as Porsche, Audi, Volkswagen, Skoda, and MG, alongside home-grown brands like Eurostar Rent A Car and Amwaj Jewellery.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelors Degree
- Experience: 2 Year+
Key Responsibilities
- Supervise and guide a team of Service Advisors.
- Ensure exceptional customer service standards are met and exceeded.
- Handle customer inquiries, complaints, and feedback effectively.
- Monitor service advisor performance and provide coaching.
- Contribute to the overall efficiency and success of the service department.
- Maintain strong relationships with customers and internal teams.
Requirements
- Proven experience as a Service Advisor or in a supervisory role within customer service.
- Strong understanding of automotive retail operations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a team.
- Customer-centric approach with a passion for service excellence.
- Proficiency in relevant automotive software and systems.
Benefits
- Opportunity to work with prestigious automotive brands.
- Competitive salary and benefits package.
- Professional development and career advancement opportunities within a diversified conglomerate.
- Be part of a dynamic and growing organization.
- Work in a vibrant city with a thriving automotive sector.