Service Center Assistant
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| Company Name | Abu Tawileh Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Amman, Amman, Jordan |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Abu Tawileh Group is looking for a Service Center Assistant to join their team in Amman, Jordan. In this role, you will be crucial in ensuring customer satisfaction by providing efficient support and assistance for a range of digital technology and home appliances. You will help manage service requests, troubleshoot issues, and ensure a smooth customer experience.
Company Overview
Abu Tawileh Group, established in 1972, is a leading company in the Jordanian market specializing in digital technology and creative comfort solutions. Driven by development, technology, challenges, and opportunities, the group continuously strives for excellence by adopting unique products and services. They represent renowned international brands like Ariston, Hisense, La Germania, Opera, Philips, Vestel, alongside their own brand, Conti, committed to transforming daily life and consumption habits.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide first-line support to customers regarding product inquiries and service requests.
- Assist in troubleshooting and diagnosing issues with appliances and digital technology products.
- Coordinate with technicians and other departments to ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions, service requests, and repair statuses.
- Educate customers on product usage and care to minimize future issues.
- Handle customer complaints and feedback professionally to ensure satisfaction.
Requirements
- Proven experience in a customer service or technical support role, preferably within electronics or appliance industry.
- Excellent communication and interpersonal skills, fluent in Arabic and English.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using office software and customer relationship management (CRM) systems.
- Knowledge of home appliances and digital technology products is a plus.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with leading international brands in a dynamic market.
- Continuous professional development and training opportunities.
- A supportive and collaborative work environment.
- Chances for career growth within a well-established and evolving group.
- Contribution to a company committed to innovation and customer satisfaction.