Service Delivery Lead

Job Overview

Agthia Group PJSC is seeking a Service Delivery Lead to join their team in Abu Dhabi, United Arab Emirates. This role involves overseeing the delivery of IT services and ensuring high levels of operational efficiency and customer satisfaction within the Information Technology and Consulting sector.

Company Overview

Agthia Group PJSC (ADX: AGTHIA) is one of the region’s leading food and beverage companies headquartered in Abu Dhabi and part of ADQ, one of the largest holding companies in the Middle East. Established in 2004, Agthia has evolved into a diversified, multi-category F&B leader with a strong regional footprint across the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. The Group’s integrated portfolio includes market-leading brands across four key categories: Water & Food (Al Ain Water, Al Bayan, Alpin, Riviere, VOSS, SunRice, Campa Cola), Snacking (Al Foah, BMB, Abu Auf, Al Faysal Bakery & Sweets), Protein and Frozen (Nabil Foods, Atyab, Al Ain Frozen Vegetables), and Agri-Business (Grand Mills, Agrivita). With more than 12,000 employees across its operations, Agthia’s products reach consumers in over 60 markets worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead the planning and execution of IT service delivery initiatives.
• Ensure all service level agreements (SLAs) are met or exceeded.
• Manage and optimize IT service operations for efficiency and effectiveness.
• Collaborate with cross-functional teams to resolve service issues and improve processes.
• Implement best practices for IT service management (ITSM) frameworks.
• Monitor performance metrics and generate reports on service delivery quality.

Requirements

• Proven experience in IT service delivery or project management roles.
• Strong understanding of ITIL principles and service management processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage complex projects and multiple priorities effectively.
• Analytical mindset with strong problem-solving capabilities.
• Demonstrated ability to drive continuous improvement in IT services.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a leading F&B company in the GCC region.
• Dynamic and challenging work environment with growth prospects.
• Be part of a diverse and multicultural team.
• Exposure to advanced IT systems and cutting-edge technologies.
• Professional development and training opportunities.