Service Delivery Manager D365 F&O

Job Overview

HSO is seeking a Service Delivery Manager D365 F&O to join their team in Albania. This role involves modernizing business operations, adopting intelligent automation, and delivering real-time performance insights to accelerate the impact of digital transformation for clients.

Company Overview

HSO helps companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. HSO is 100% dedicated to Microsoft technology, with practices that offer clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from dedicated Microsoft practices in more than 33 offices across the Americas, Europe, and Asia, providing worldwide 24/7 global support.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Manage the successful delivery of D365 F&O solutions and services to clients.
• Ensure service level agreements (SLAs) are consistently met and exceeded.
• Lead project teams and maintain strong client relationships throughout the service lifecycle.
• Drive digital transformation initiatives, leveraging Microsoft cloud technologies.
• Oversee business operations modernization and the adoption of intelligent automation.
• Provide expert guidance and support for D365 F&O implementations and optimizations.

Requirements

• Proven experience in service delivery management, specifically with D365 F&O.
• Strong understanding of Microsoft cloud solutions and digital transformation principles.
• Excellent project management, leadership, and client-facing skills.
• Ability to effectively manage and motivate cross-functional teams.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Relevant academic background, such as a Bachelor’s Degree in IT, Business, or a related field.

Benefits

• Opportunity to work with cutting-edge Microsoft Dynamics 365 F&O technologies.
• Be part of a collaborative and supportive global team environment.
• Significant professional growth and career development opportunities.
• Play a crucial role in accelerating digital transformation for international clients.
• Competitive compensation and a comprehensive benefits package.
• Access to worldwide 24/7 global support and a vast network of experts.