Service Desk Associate
Apply to Job Here
| Company Name | Sukoon Insurance |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Sukoon Insurance is seeking a Service Desk Associate in Dubai, United Arab Emirates. This contract role involves providing technical support and excellent customer service to internal and external clients, ensuring smooth IT operations and prompt resolution of issues.
Company Overview
Established in 1975, Sukoon Insurance PJSC (“Sukoon”) is a leading public stock insurance provider in the UAE, offering comprehensive solutions for motor, life, health, and general insurance to 1.6 million members. With operations spanning Oman and all UAE Emirates, Sukoon is headquartered in Dubai and supported by over 700 professionals across various distribution channels. The company is financially robust, holding A-rated solvency and committed to customer-centric service and long-term client relationships.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide first-line technical support to users via phone, email, and chat.
- Log, categorize, and prioritize all service requests and incidents.
- Troubleshoot and resolve common hardware and software issues.
- Escalate complex problems to appropriate IT teams.
- Maintain accurate records of all support activities in the ticketing system.
- Deliver exceptional customer service, ensuring user satisfaction.
Requirements
- Proven experience in a service desk or IT support role (2 years+).
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate technical information clearly to non-technical users.
- Customer-centric approach with strong interpersonal skills.
- Ability to work effectively in a fast-paced contract environment.
Benefits
- Opportunity to work with a leading insurance provider in the UAE.
- Gain valuable experience in a dynamic IT support role.
- Exposure to diverse technical environments and systems.
- Professional development within a structured corporate setting.
- Collaborative and supportive team environment.
- Competitive contract compensation.