Service Dispatcher

Job Overview

O and T Communications is seeking a Service Dispatcher to join their team in Kingston, Jamaica. In this role, you will be crucial in coordinating and managing service requests, ensuring efficient communication between clients and service teams, and contributing to the delivery of high-quality customer experience solutions.

Company Overview

O&T Communications is a Jamaican company that specializes in providing affordable, high-touch customized contact center solutions for brands dedicated to delivering exceptional customer experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 1 Year+

Key Responsibilities

• Coordinate and schedule service appointments and dispatches efficiently.
• Manage incoming service requests via phone, email, and other communication channels.
• Assign tasks to service technicians based on availability, location, and skill set.
• Maintain clear and consistent communication with customers regarding service status.
• Monitor service progress and ensure timely completion of tasks.
• Update and maintain accurate records of all service activities and resolutions.

Requirements

• Proven experience in a dispatch, coordination, or customer service role.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational abilities with a keen eye for detail.
• Proficiency in using dispatching software, CRM systems, or similar tools.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Problem-solving skills and a customer-focused approach.

Benefits

• Opportunity to work with a leading contact center solutions provider.
• Be a part of a team dedicated to enhancing customer experience.
• Professional growth and development opportunities.
• Supportive and dynamic work environment.
• Competitive remuneration package.
• Contribution to a critical operational role.