Service Recovery Agent
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| Company Name | Etihad |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Not Applicable |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Etihad Airways is seeking a Service Recovery Agent to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for ensuring guest satisfaction by resolving issues and providing exceptional service.
Company Overview
Etihad is the national airline of the UAE, flying to over 100 destinations from its hub in Abu Dhabi. Inspired by Emirati identity, Etihad is dedicated to delivering extraordinary travel experiences and has a diverse team of over 12,000 employees representing more than 140 nationalities.
Quick Details
- Salary Range: Not Applicable
- Job Type: Full-time
- Qualifications: none
- Experience: No Experience / Fresh
Key Responsibilities
- Respond to guest inquiries and concerns with empathy and professionalism.
- Investigate and resolve service issues to ensure guest satisfaction.
- Proactively identify opportunities to enhance the guest experience.
- Collaborate with various departments to address and resolve guest complaints.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to Etihad’s service standards and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making abilities.
- Customer-focused mindset with a passion for service excellence.
- Flexibility to work various shifts as required.
Benefits
- Opportunity to work with a leading national airline.
- Gain experience in customer service and service recovery.
- Be part of a diverse and multicultural team.
- Contribute to delivering exceptional travel experiences.
- Career development opportunities within Etihad Airways.