Service Support Specialist

Job Overview

Diebold Nixdorf is looking for a Service Support Specialist in Dubai, United Arab Emirates. This role involves providing essential support to ensure the smooth operation of services, connecting digital and physical channels for clients in financial institutions and retail, contributing to a seamless consumer experience.

Company Overview

Diebold Nixdorf is a leading global company that automates, digitizes, and transforms banking and shopping experiences. They provide integrated solutions connecting digital and physical channels conveniently, securely, and efficiently for millions of consumers daily. As an innovation partner to nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-level technical support and troubleshooting for client systems and services.
• Respond to customer inquiries and service requests promptly and professionally.
• Escalate complex issues to senior support teams when necessary for resolution.
• Document all service interactions, troubleshooting steps, and resolutions accurately.
• Maintain high levels of customer satisfaction and service quality standards.
• Assist in maintaining the connectivity and functionality of digital and physical channels.

Requirements

• Strong problem-solving and analytical skills to identify and resolve technical issues.
• Excellent communication and interpersonal abilities for effective client interaction.
• Ability to work both independently and collaboratively as part of a dynamic team.
• Proficiency in basic computer applications and general technical troubleshooting.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Flexibility to adapt to evolving technical environments and client needs.

Benefits

• Opportunity to work with a global leader in banking and retail technology solutions.
• Gain valuable experience in IT services, financial technology, and computer hardware manufacturing.
• Professional development and clear career growth opportunities within a large organization.
• Work in a dynamic, innovative, and international team environment in Dubai.
• Competitive salary and a comprehensive benefits package tailored to the region.
• Contribute to transforming daily consumer banking and shopping experiences worldwide.