Social Media Specialist

Job Overview

Dallas Fort Worth International Airport (DFW) is seeking a Social Media Specialist to join their team in the Dallas-Fort Worth Metroplex. This role will involve managing DFW’s social media presence to engage with millions of passengers and promote the airport’s services and initiatives.

Company Overview

Dallas Fort Worth International Airport (DFW) is a globally recognized superhub, serving over 72.2 million customers annually and connecting them to 191 domestic and 63 international nonstop destinations. As the 2022 Airport Service Quality (ASQ) winner for Best Airport serving over 40 million passengers in North America, DFW is committed to elevating the customer experience through modernized facilities, including the ongoing construction of Terminal F and renovation of Terminal C. DFW operates as a major economic generator for the North Texas region, contributing over $37 billion in economic impact, while maintaining a strong focus on sustainability with a goal to be carbon net zero by 2030.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Manage and execute DFW’s social media content strategy across multiple platforms.
• Engage with passengers and the public, responding to inquiries and comments promptly.
• Monitor social media trends, analytics, and competitor activities.
• Develop compelling content (text, image, video) that aligns with DFW’s brand voice.
• Support marketing campaigns and promotional activities on social media.
• Collaborate with internal teams to ensure consistent messaging and crisis communication.

Requirements

• Strong understanding of major social media platforms and their best practices.
• Excellent written and verbal communication skills.
• Ability to create engaging and relevant content.
• Familiarity with social media analytics tools.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Passion for aviation and customer service is a plus.

Benefits

• Opportunity to work at one of the world’s most frequently visited superhub airports.
• Be part of a dynamic team focused on innovation and customer experience.
• Professional development and growth opportunities.
• Contribute to a major economic generator for the North Texas region.
• Work in an environment committed to sustainability and carbon neutrality.
• Access to airport-specific employee perks and a comprehensive benefits package.