SOFTWARE SUPPORT ENGINEER

Job Overview

Dubai Careers is seeking a Software Support Engineer to join their team in Dubai, United Arab Emirates. This role involves providing essential technical support to ensure the smooth operation of software systems within government entities.

Company Overview

Dubai Careers is an innovative, centralized job portal developed by Smart Dubai. It connects jobseekers globally with hundreds of opportunities in Dubai government entities, with private sector jobs soon to be included. The platform utilizes a smart-match process to link candidates with suitable positions, supporting the leadership’s vision for a smart and happy city.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 1 Year+

Key Responsibilities

• Provide technical support and troubleshooting for software systems.
• Diagnose and resolve software-related issues promptly and efficiently.
• Assist users with software functionality and best practices.
• Document support interactions and solutions for future reference.
• Collaborate with development teams to escalate and resolve complex problems.
• Contribute to maintaining high levels of user satisfaction and system uptime.

Requirements

• Proven experience in a software support or IT support role (1+ years preferred).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of common operating systems and software applications.
• Commitment to delivering high-quality customer service.

Benefits

• Opportunity to work with a leading government initiative in Dubai.
• Exposure to diverse software systems and technologies.
• Professional growth and development opportunities.
• Collaborative and supportive work environment.
• Contribution to the development of a smart city vision.
• Competitive salary and benefits package.