SOPORTE IT

Job Overview

Penta Security Solutions is seeking an IT Support professional to join their team in the Autonomous City of Buenos Aires, Argentina. This role involves providing essential technical assistance within an organization focused on information security, ensuring smooth operation of IT systems.

Company Overview

Penta Security Solutions is led by information security specialists with extensive experience in large local and international companies, whose professional development began in one of the largest consulting firms of the Big Four. One of their main qualities is the use of proprietary methodologies formed by knowledge bases and automatic tools, aligned with internationally accepted standards for the practice of information and technology security, such as ISO/IEC 27.000 family of standards, ISO/IEC 20.000 Series, ISO 22.301, COBIT, ITIL, and ISA Series 62.443 for Industrial Cybersecurity. The company focuses on robust and compliant security solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to IT support requests via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues efficiently.
• Install, modify, and repair computer hardware and software systems.
• Maintain daily performance of computer systems, ensuring optimal functionality.
• Document all technical issues and resolutions for knowledge base and future reference.

Requirements

• Basic knowledge of operating systems, computer hardware, and software applications.
• Ability to diagnose and resolve fundamental technical problems.
• Strong communication and interpersonal skills to assist users effectively.
• Problem-solving attitude with keen attention to detail.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in Spanish is required, with basic English for technical documentation beneficial.

Benefits

• Opportunity to work alongside experienced information security specialists.
• Gain valuable experience in a company adhering to international security standards (ISO, COBIT, ITIL).
• Professional development and continuous learning in a critical and evolving industry.
• Collaborative and knowledge-sharing work environment.
• Exposure to advanced methodologies and proprietary tools.
• Competitive compensation package.