Spanish-English Customer Support Associate

Job Overview

TalentPop App is seeking a Spanish-English Customer Support Associate to join their team in Greater Buenos Aires. This entry-level full-time role involves providing exceptional customer service and support to clients in both Spanish and English.

Company Overview

TalentPop App is a private company specializing in IT Services and IT Consulting, located in Greater Buenos Aires. They offer innovative solutions and support in the technology sector, focusing on client satisfaction and efficient service delivery.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide customer support and technical assistance via various channels in both Spanish and English.
• Respond to customer inquiries and resolve issues efficiently and courteously.
• Maintain high levels of customer satisfaction and service quality.
• Document customer interactions and solutions accurately in the system.
• Collaborate with internal teams to escalate and resolve complex customer problems.
• Assist in creating and updating support documentation and FAQs.

Requirements

• Fluency in both Spanish and English, written and verbal.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-focused environment.
• Basic understanding of IT services and consulting concepts is a plus.
• Proficiency in using customer support software and tools.
• A proactive attitude and willingness to learn and adapt.

Benefits

• Opportunity for professional growth in a dynamic IT consulting firm.
• Work in a multicultural and supportive team environment.
• Gain valuable experience in customer support and IT services.
• Competitive salary and benefits package.
• Exposure to cutting-edge technologies and client solutions.
• Flexible work arrangements and a positive company culture.