SPECIALIST HELPDESK

Job Overview

Credins Bank is seeking a Specialist Helpdesk to provide technical support and ensure smooth IT operations for its clients and internal staff in Tirana, Albania. This role is crucial for maintaining the bank’s digital services and upholding its commitment to customer satisfaction and operational excellence.

Company Overview

Credins Bank is one of the 5 largest banks in Albania, the first bank in the market for the loan portfolio and the second for total assets and deposits. Established in 2003 as the first bank with Albanian capital, Credins Bank is a universal bank providing banking products and services covering 360-degree customer requirements and empowering individuals, families, businesses, and institutions. Its head office is located in Tirana, and its activity extends through a wide network of 5 branches across Albania. The Bank has established partnerships at country, division and region level to provide tailored financial solutions to its clients, including innovative products in line with the digital trend, financial consulting, and traditional bank financing and investment solutions, all under the leadership of high ethical standards.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-level technical support for hardware and software issues to internal staff and clients.
• Respond to user inquiries via phone, email, or chat regarding IT services and system functionalities.
• Diagnose and resolve common network connectivity, application, and operating system problems.
• Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system.
• Escalate complex or unresolved technical issues to senior IT specialists or relevant departments.
• Assist with basic system administration tasks, including user account management and access rights.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong problem-solving and analytical skills with an aptitude for learning new technologies.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work effectively and collaboratively in a fast-paced banking environment.
• Basic understanding of operating systems (Windows, macOS), network concepts, and Microsoft Office applications.
• Commitment to providing high-quality customer service and support.

Benefits

• Opportunities for professional growth and career development within a leading Albanian bank.
• Work in a dynamic and supportive Information Technology team environment.
• Gain valuable hands-on experience in the banking and financial technology sector.
• Competitive salary and a comprehensive benefits package.
• Contribute to a company committed to ethical standards and social responsibility.
• Modern and collaborative work environment in the heart of Tirana.