Spécialiste Bilingue (Français/Anglais) du Support Client — Voix et Chat

Job Overview

TalentPop App is seeking a Bilingual (French/English) Customer Support Specialist for voice and chat in Algeria. This entry-level role focuses on providing exceptional service and technical assistance to customers, ensuring a positive experience through effective communication.

Company Overview

TalentPop App is an innovative company specializing in IT Services and IT Consulting. They are dedicated to delivering high-quality solutions and support, fostering a dynamic work environment where talent can thrive.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer support via voice and chat in both French and English.
• Address customer inquiries, resolve issues, and provide technical assistance.
• Maintain a high level of customer satisfaction and professional conduct.
• Document customer interactions and solutions accurately.
• Collaborate with team members to improve support processes and knowledge base.
• Stay updated on product knowledge and service offerings.

Requirements

• Fluency in both French and English (written and spoken).
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve common technical issues.
• Customer-centric approach with a positive attitude.
• Basic computer proficiency and ability to learn new software.
• Ability to work in a fast-paced environment and handle multiple tasks.

Benefits

• Opportunity to work in a dynamic and innovative IT environment.
• Gain valuable experience in customer support and IT services.
• Professional development and growth opportunities.
• Collaborative and supportive team culture.
• Competitive salary and benefits package.
• Contribution to a growing international company.