Sr. Voice Account Manager
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| Company Name | MADA® |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Beirut, Beirut Governorate, Lebanon |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
MADA® is seeking a dedicated Sr. Voice Account Manager to join their team in Beirut, Lebanon. This role involves managing key voice accounts, ensuring client satisfaction, and driving growth for a leading telecoms solutions provider.
Company Overview
Mada is a telecoms solutions provider with offices in Europe, the Americas, the Middle East, Africa and Southeast Asia. The company serves over 250 million customers in 195 countries, offering industry-leading solutions including Voice, Messaging, Data Services, Billing Solutions, Fintech Services, Cybersecurity, Digital Transformation, and Professional & Managed Services. MADA® works with both public and private clients globally, committed to creating sustainable, uninterrupted, and quality communication services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 5 Year+
Key Responsibilities
- Manage and grow a portfolio of key voice accounts, ensuring high client retention and satisfaction.
- Develop and implement strategies to achieve sales targets and expand market share in voice solutions.
- Identify new business opportunities and effectively upsell/cross-sell MADA®’s diverse service offerings.
- Act as the primary point of contact for clients, building strong relationships and understanding their evolving needs.
- Prepare and deliver compelling presentations and proposals to prospective and existing clients.
- Collaborate with internal teams (technical, billing, operations) to ensure seamless service delivery and issue resolution.
Requirements
- Proven experience in account management or sales within the telecommunications industry, specifically voice services.
- Demonstrable track record of meeting and exceeding sales targets.
- Strong understanding of telecom solutions, including voice, messaging, and data services.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a dynamic, international team.
- Proficiency in CRM software and sales analytics tools.
Benefits
- Competitive salary and performance-based incentives.
- Opportunity to work with a global leader in telecoms solutions.
- Professional growth and career development opportunities.
- Exposure to cutting-edge technologies and diverse international markets.
- Collaborative and innovative work environment.
- Comprehensive health and wellness benefits.