Support Product Owner

Job Overview

SoftwareOne is seeking a Support Product Owner to join their team in Sofia, Bulgaria. In this role, you will be instrumental in defining and enhancing product features related to support, ensuring optimal client satisfaction and driving the success of SoftwareOne’s cloud and software solutions globally.

Company Overview

SoftwareOne is a global software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, we combine global scale and local expertise to help clients optimize costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, and data and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange and Euronext Oslo Børs under the ticker symbol SWON.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Define and prioritize product backlog items for support-related features and improvements.
• Collaborate closely with engineering, sales, and customer success teams to deliver product increments.
• Gather and analyze customer feedback, market research, and competitive landscape to inform product decisions.
• Develop and maintain a clear product roadmap and vision for support services.
• Communicate product updates, changes, and value propositions to internal and external stakeholders.
• Monitor key performance indicators (KPIs) for support products and drive continuous improvement.

Requirements

• Proven experience as a Product Owner or similar role in a software or IT services environment.
• Strong understanding of Agile methodologies and the full product development lifecycle.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to translate complex business needs and customer pain points into actionable product requirements.
• Experience with cloud solutions, IT services, or SaaS products is highly desirable.
• A proactive problem-solver with a customer-centric mindset and strong analytical abilities.

Benefits

• Opportunities for professional development and career growth within a global organization.
• Work with cutting-edge cloud, software, data, and AI technologies.
• Collaborative and dynamic international work environment.
• Comprehensive benefits package and competitive salary.
• Contribution to impactful projects that help clients modernize and innovate.
• Flexible working arrangements and a supportive company culture.