Support Technician
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| Company Name | KEEP SOLUTIONS |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Braga, Braga, Portugal (Hybrid) |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
KEEP SOLUTIONS is seeking a Support Technician to join their team in Braga, Portugal. In this hybrid role, you will be responsible for providing essential technical support for advanced solutions in information management and digital preservation, ensuring optimal functionality and client satisfaction.
Company Overview
KEEP SOLUTIONS is a company whose mission is to provide advanced solutions for information management and digital preservation. Their approach involves providing software and services that enable customers to manage their information assets more efficiently. Established in 2008 as an academic spin-off of the University of Minho, the company maintains strong ties with research centers and departments from the institution. KEEP SOLUTIONS primarily serves clients in the public sector, particularly in archives, libraries, and museums. They are committed to the continuous development of innovative solutions, actively engaging in scientific knowledge production and large-scale R&D projects with national and international institutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Provide technical support for KEEP SOLUTIONS’ advanced information management solutions.
- Assist clients with troubleshooting and resolving issues related to digital preservation systems.
- Ensure efficient and effective management of customer information assets through support.
- Collaborate with the software development team to improve product functionality and user experience.
- Document support processes, solutions, and frequently asked questions for knowledge base.
- Contribute to the continuous development of innovative solutions and R&D projects.
Requirements
- Proven experience in a technical support role, preferably within IT or software.
- Strong problem-solving skills and ability to diagnose technical issues effectively.
- Excellent communication and interpersonal skills in Portuguese; English is a plus.
- Ability to work independently and as part of a team in a hybrid work environment.
- Familiarity with information management, digital preservation, or related software concepts.
- Proactive attitude with a commitment to continuous learning and professional growth.
Benefits
- Opportunity to work with cutting-edge solutions in information management and digital preservation.
- Engage in innovative R&D projects with national and international institutions.
- Access to a collaborative and supportive work environment.
- Professional development and career advancement opportunities.
- Enjoy a flexible hybrid work model based in Braga, Portugal.
- Competitive compensation package and employee benefits.