Team Leader – Concierge – Jumeirah Burj Al Arab

Job Overview

Jumeirah Burj Al Arab is seeking a dedicated Team Leader – Concierge to enhance guest experiences in a world-renowned luxury hotel. In this pivotal role, you will lead and inspire the concierge team, ensuring the highest standards of personalized service and creating memorable moments for every guest. Your leadership will be crucial in coordinating seamless guest arrivals, departures, and bespoke service requests.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Lead, supervise, and mentor the concierge team to deliver exceptional service.
• Ensure all guest requests and inquiries are handled promptly and efficiently.
• Coordinate guest transportation, reservations, and personalized amenity arrangements.
• Maintain an up-to-date knowledge of hotel services, local attractions, and events.
• Handle guest feedback and resolve issues to ensure complete satisfaction.
• Uphold Jumeirah’s luxury service standards and operational procedures.

Requirements

• Previous experience in a luxury hospitality environment, preferably in a concierge or guest services role.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.
• A passion for delivering outstanding guest experiences.

Benefits

• Competitive salary and service charge.
• Opportunities for career advancement within a global luxury brand.
• Comprehensive health benefits package.
• Employee discounts on Jumeirah properties and F&B outlets worldwide.
• A dynamic and multicultural work environment.
• Ongoing training and professional development programs.