Team Leader – Guest Relations

Job Overview

Jumeirah Beach Hotel is seeking a Team Leader for Guest Relations to enhance guest experiences. This role involves managing guest relations, handling bookings, and ensuring seamless service.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating 31 exceptional properties across 13 countries. Jumeirah is known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences, offering distinctive experiences for discerning travelers. Jumeirah Beach Hotel, its founding property, has been a leading tourist and family destination since 1997.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 3 to 5 years

Key Responsibilities

• Present a professional demeanor, allocate seating, and ensure understanding of service standards.
• Manage customer complaints and feedback, gathering information and communicating issues.
• Optimize reservations, maximize covers, and ensure efficient restaurant operation.
• Have comprehensive knowledge of products and accurately take orders.
• Handle function bookings, liaise with FOH and BOH teams, and ensure well-planned events.
• Work with Rooms Division to ensure seamless guest experiences and cross-sell F&B outlets.

Requirements

• 3 to 5 years of relevant experience in hospitality or related industries.
• Experience working in a multi-cultural environment.
• Proficiency in Microsoft Office Suite software.
• Leadership and team-management skills.
• Strong communication and interpersonal skills.
• Proficiency in English.

Benefits

• Supportive and inclusive work environment.
• Access to Learning & Development programs and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.