Team Leader Night Shift – Front Office – Jumeirah Zabeel Saray

Job Overview

TALENTMATE is seeking a dedicated Night Shift Front Office Team Leader for Jumeirah Zabeel Saray in Dubai, United Arab Emirates. This role involves overseeing front office operations during the night, ensuring exceptional guest service, and leading a team to maintain high standards of hospitality.

Company Overview

Talentmate is a job search platform designed to help candidates in the UAE and GCC find their dream job. Users can create profiles, upload their CVs, and browse through thousands of job listings across various industries. The platform simplifies the application process, allowing candidates to track their applications, receive updates, and get hired efficiently. Talentmate offers personalized job recommendations based on a candidate’s qualifications, educational background, and work experience, making the job search more targeted and streamlined.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead and supervise the night shift front office team effectively.
• Ensure smooth and efficient guest check-in and check-out processes during night hours.
• Handle all guest inquiries, requests, and complaints promptly and professionally.
• Oversee night audit procedures and prepare daily operational reports.
• Maintain high standards of guest service, security, and operational efficiency.
• Train, mentor, and motivate front office staff to deliver outstanding performance.

Requirements

• Proven experience in front office operations, preferably in a supervisory or team leader role.
• Strong leadership and team management skills with the ability to work independently.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Ability to work night shifts, weekends, and public holidays as required.
• Customer-focused mindset with a commitment to delivering exceptional service.

Benefits

• Opportunity to work with a leading job search platform facilitating roles in prestigious hotels.
• Competitive salary and comprehensive benefits package.
• Professional development and career advancement opportunities.
• Supportive and collaborative work environment.
• Exposure to diverse hospitality operations.
• Contribution to a vibrant and growing team.