Team Leader Service
Apply to Job Here
| Company Name | itsu |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | London, England, United Kingdom |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
itsu is seeking a motivated Team Leader Service to join its vibrant team in London, United Kingdom. You will play a crucial role in leading and inspiring the service team, ensuring exceptional customer experiences and smooth daily operations in an Asian-inspired food business.
Company Overview
itsu is an innovative Asian-inspired food business with over 80 restaurants across the UK and Belgium, complemented by a rapidly expanding grocery and wholesale division throughout Europe and beyond. Dedicated to making fresh, healthy food daily in every restaurant kitchen, itsu focuses on lighter, balanced, and flavorful menus crafted with quality ingredients. The company is built on strong standards, thoughtful innovation, and a commitment to investing in and growing talent within its teams, consistently raising the bar as it expands.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: none
- Experience: 5 Year+
Key Responsibilities
- Lead and motivate the service team to deliver outstanding customer experiences.
- Oversee daily restaurant operations, ensuring efficiency and adherence to itsu’s high standards.
- Provide training and development to team members, fostering a positive and productive work environment.
- Act as a point of contact for customer inquiries and promptly resolve any service issues.
- Monitor food quality, presentation, and hygiene, upholding the brand’s commitment to fresh food.
- Assist with inventory management, stock rotation, and order placement as required.
Requirements
- Proven experience in a team leader or supervisory role within the food and beverage sector.
- Strong leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
- A passion for delivering exceptional customer service and driving team performance.
- Understanding of food safety and hygiene regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits
- Opportunities for professional growth and career advancement within a rapidly expanding international company.
- A competitive salary package and performance-based incentives.
- Comprehensive training and development programs.
- Employee discounts on delicious itsu products.
- Work in a supportive, energetic, and inclusive team culture.
- Be part of a brand committed to healthy eating and innovation.