Technical Customer Solutions Manager

Job Overview

Abbott is seeking a Technical Customer Solutions Manager to join their team in Dubai, United Arab Emirates. This pivotal role involves leading the delivery of technical solutions and ensuring high customer satisfaction within the healthcare sector.

Company Overview

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. The company offers a wide range of life-changing technologies across diagnostics, medical devices, nutrition, and branded generic medicines. With 122,000 colleagues, Abbott serves people in more than 160 countries, fostering diversity and inclusion.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Lead and manage technical customer solutions projects from initiation to completion, ensuring successful implementation.
• Act as the primary technical point of contact for key customers, effectively addressing their needs and challenges.
• Collaborate closely with sales, R&D, and support teams to develop and deploy tailored technical solutions.
• Drive customer satisfaction by proactively resolving technical issues and providing expert guidance.
• Cultivate and maintain strong relationships with customers, understanding their long-term strategic requirements.
• Monitor solution performance and identify opportunities for continuous improvement and innovation.

Requirements

• Bachelor’s degree in a technical field, engineering, or a related scientific discipline.
• Minimum of 10 years of experience in technical customer solutions or project management, preferably within the healthcare industry.
• Demonstrated ability to manage complex technical projects and deliver measurable results.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving capabilities with a deep customer-centric approach.
• Ability to thrive and collaborate effectively in a global, cross-functional team environment.

Benefits

• Opportunity to work with a leading global healthcare company making a significant impact.
• Competitive salary and a comprehensive benefits package.
• Significant professional development and career advancement opportunities.
• Engaging, dynamic, and collaborative work environment.
• Contribution to life-changing technologies that improve patient outcomes worldwide.
• Access to a diverse and inclusive company culture that values individual contributions.