Technical Customer Support Agent (Remote, Greece & Cyprus – Evening Shift)
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| Company Name | LearnWorlds |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Athens, Attiki, Greece |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
LearnWorlds is seeking a Technical Customer Support Agent for a remote, evening shift role, open to candidates in Greece and Cyprus. You will be instrumental in providing technical assistance and ensuring a positive experience for users of their e-learning platform.
Company Overview
LearnWorlds is a leading cloud-based e-learning platform that provides a powerful, easy-to-use, and reliable training solution for individuals and enterprises. They offer a fully customizable, white-label solution for training employees, educating customers, and selling online courses, featuring a built-in social community, beautiful templates, and advanced analytics.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide technical support and troubleshooting for the LearnWorlds e-learning platform.
- Respond to customer inquiries via chat, email, and potentially phone in a timely manner.
- Assist users with platform features, course creation, and technical issues.
- Document customer interactions and solutions in the CRM system.
- Collaborate with the development team to escalate and resolve complex technical problems.
- Contribute to the creation and maintenance of support documentation and FAQs.
Requirements
- Strong problem-solving skills and technical aptitude.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a remote team in an evening shift.
- Patience and empathy when dealing with customer issues.
- Familiarity with e-learning platforms or web technologies is a plus.
- Residency in Greece or Cyprus and eligibility to work remotely.
Benefits
- Opportunity to work remotely with flexible evening hours.
- Join a rapidly growing and innovative e-learning technology company.
- Continuous learning and professional development opportunities.
- Collaborative and supportive team environment.
- Access to cutting-edge tools and technologies.
- Contribute to a product that empowers educators and learners worldwide.