Technical Customer Support Agent (Remote, Greece & Cyprus – Evening Shift)

Job Overview

LearnWorlds is seeking an Entry-level Technical Customer Support Agent to join their remote team, focusing on customers in Greece and Cyprus during evening shifts. This role involves providing essential technical assistance and support for users of the LearnWorlds e-learning platform, ensuring a smooth and positive customer experience.

Company Overview

LearnWorlds is a powerful, easy-to-use and reliable training solution for individuals and enterprises. It offers a fully customizable, white-label platform to train employees and associates, educate customers, or sell online courses to a wide audience. Their cloud-based e-learning platform provides Professionals, Entrepreneurs & Training Managers with a solution tailored to their specific needs, supported by a team of experts. Beyond just selling online courses, LearnWorlds includes a built-in Social Community, Beautiful Templates, Modular Pages Builder, Assessment Engine, Automated Certificates, and Advanced Analytics for designing a holistic online learning experience.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide first-line technical support to customers via email, chat, and phone.
• Troubleshoot and resolve common technical issues related to the LearnWorlds platform.
• Guide customers through platform features, functionalities, and best practices.
• Document all customer interactions, technical issues, and resolutions accurately.
• Escalate complex or unresolved issues to senior support or development teams.
• Work evening shifts to effectively cover support needs in Greece and Cyprus time zones.

Requirements

• Excellent verbal and written communication skills in English and Greek.
• Strong problem-solving abilities and a logical approach to technical issues.
• Basic understanding of web technologies and e-learning platforms is a plus.
• Ability to work independently and efficiently in a remote work environment.
• Comfortable working evening hours to support specific regional needs.
• Customer-focused mindset with a passion for helping users succeed.

Benefits

• Opportunity to work remotely from Greece or Cyprus.
• Join a dynamic and rapidly growing e-learning technology company.
• Gain valuable experience in technical customer support and the SaaS industry.
• Collaborative and supportive team environment.
• Opportunities for professional development and skill enhancement.
• Be part of a company dedicated to empowering educators and entrepreneurs globally.