Technical Customer Support Agent (Remote, Greece & Cyprus – Evening Shift)
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| Company Name | LearnWorlds |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Lárisa, Thessalia, Greece |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
LearnWorlds is seeking a Technical Customer Support Agent for a remote, evening shift position, serving customers in Greece and Cyprus. This entry-level role involves providing technical assistance and ensuring a positive user experience for our e-learning platform.
Company Overview
LearnWorlds is a leading cloud-based e-learning platform, offering powerful, easy-to-use, and reliable training solutions for individuals and enterprises. Specializing in fully customizable, white-label solutions, LearnWorlds enables businesses to train employees, educate customers, and sell online courses globally. The platform features a built-in Social Community, Beautiful Templates, Modular Pages Builder, Assessment Engine, Automated Certificates, and Advanced Analytics for designing a holistic online learning experience.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent technical support to users via various channels (e.g., email, chat).
- Assist customers with inquiries related to the LearnWorlds platform and its features.
- Troubleshoot and resolve technical issues efficiently and effectively.
- Guide users through platform functionalities and best practices.
- Document support interactions and solutions in a clear and concise manner.
- Contribute to the knowledge base for common issues and FAQs.
Requirements
- Excellent communication skills in both Greek and English, written and verbal.
- Strong problem-solving abilities and a keen eye for detail.
- Ability to work independently in a remote setting during evening shifts.
- Familiarity with e-learning platforms or SaaS products is a plus.
- Customer-centric mindset with a passion for helping users.
- A reliable internet connection and a quiet home office environment.
Benefits
- Opportunity to work remotely from Greece or Cyprus.
- Be part of a rapidly growing and innovative e-learning company.
- Gain valuable experience in technical customer support within a global team.
- Flexible evening shift schedule for better work-life balance.
- Professional development and growth opportunities.
- Access to the LearnWorlds platform and its extensive resources.