Technical Support Engineer
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| Company Name | AvePoint |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Hanoi, Hanoi, Vietnam |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
AvePoint is seeking an Entry-level Technical Support Engineer to join their team in Hanoi, Vietnam. This role involves providing technical assistance and support for AvePoint’s data security, governance, and resilience software products, ensuring customer satisfaction and smooth operation within a dynamic IT environment.
Company Overview
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation. Organizations worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with solutions available in more than 100 cloud marketplaces.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-level technical support for AvePoint’s software products to customers via various communication channels.
- Assist customers in diagnosing, troubleshooting, and resolving technical issues related to data security and governance solutions.
- Document all customer interactions, issues, and resolutions accurately in the designated support system.
- Escalate complex or unresolved issues to senior support engineers or relevant internal teams for further investigation.
- Collaborate with product and engineering teams to identify root causes and contribute to long-term solutions.
- Contribute to the creation and maintenance of knowledge base articles and technical documentation.
Requirements
- Entry-level understanding of IT concepts, operating systems, and basic networking principles.
- Strong communication skills, both written and verbal, with proficiency in English.
- Excellent problem-solving abilities and a keen attention to detail.
- Ability to quickly learn and adapt to new software products and technologies.
- Customer-centric attitude with a passion for providing exceptional service.
- Basic familiarity with Microsoft 365, Google Workspace, or Salesforce environments is a plus.
Benefits
- Opportunity to launch a career with a global leader in data security software.
- Work with cutting-edge technologies and innovative solutions.
- Collaborative, supportive, and international team environment.
- Structured professional development and career growth opportunities.
- Comprehensive training on AvePoint products and industry best practices.
- Competitive compensation and a supportive work culture.