Technical Support Engineer (Arabic Speaker)

Job Overview

Antal International is looking for a Technical Support Engineer (Arabic Speaker) to join their team in Cairo, Egypt. This role involves providing essential technical assistance and support, leveraging strong problem-solving skills and fluency in Arabic for their diverse clientele.

Company Overview

Antal International is a global executive search organisation with over 130 offices in more than 30 countries. They have a network of over 800 people operating under the Antal brand, successfully placing talent for professional positions in over 75 countries worldwide. Antal International prides itself on its skill base, industry expertise, and a team of specialist recruiters and experienced industry professionals, celebrating three decades of recruitment expertise. With extensive global and local networks, Antal is ideally positioned as a global talent solutions partner, offering recruitment solutions across various sectors including IT, Engineering, and Consulting.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Provide technical support and troubleshooting for clients primarily in Arabic, as well as English.
• Diagnose and resolve software, hardware, and network issues efficiently and effectively.
• Document all support interactions, solutions, and contribute to knowledge base articles.
• Escalate complex or unresolved problems to senior engineers or relevant departments.
• Ensure high levels of customer satisfaction through professional and timely service.
• Collaborate with engineering and development teams to identify and address recurring issues and improve product stability.

Requirements

• Fluency in Arabic and English, both written and spoken, is essential.
• Proven experience in a technical support role, preferably within the IT or software industry.
• Strong problem-solving, analytical, and diagnostic skills.
• Excellent communication and interpersonal abilities to interact with diverse clients.
• Familiarity with various operating systems (Windows, Linux, macOS) and network protocols.
• Ability to work independently and as part of a global team in a fast-paced environment.
• Relevant technical certifications are a plus.

Benefits

• Opportunity to work with a reputable global executive search firm.
• Exposure to diverse IT and engineering clients and cutting-edge technologies.
• Professional development and continuous career growth opportunities.
• Work in a collaborative, supportive, and international team environment.
• Competitive salary and a comprehensive benefits package.
• Contribute to connecting top talent with leading companies worldwide.