Technical Support Specialist
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| Company Name | FYST |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ukraine |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
FYST is seeking a Technical Support Specialist to join their team in Ukraine. This role involves providing essential technical assistance for global online businesses, ensuring the smooth operation and reliability of payment solutions. You will troubleshoot issues, maintain systems, and contribute to a seamless customer experience.
Company Overview
FYST [faist] is a private, one-stop payment solution powerhouse for global online businesses, headquartered in Ukraine. The company serves as a mediator for custom payment needs, offering experienced payment professionals, tech supervision & maintenance support, a rich & diverse partnership ecosystem, and agile & unique payment capabilities. FYST combines secure custom technical capabilities with best-in-class industry expertise to help global businesses thrive.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide technical assistance and support for FYST’s payment solutions.
- Troubleshoot and resolve technical issues reported by clients promptly and effectively.
- Monitor system performance and ensure the reliability and stability of payment platforms.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Maintain comprehensive documentation for support procedures, FAQs, and common issues.
- Assist in the implementation, configuration, and testing of new payment functionalities.
Requirements
- Proven experience in technical support, preferably within the FinTech or payment processing industry.
- Strong problem-solving and analytical skills with an ability to diagnose and resolve complex technical issues.
- Excellent communication and interpersonal abilities to interact with both technical and non-technical users.
- Ability to work independently and as part of a dynamic, fast-paced team.
- Familiarity with various operating systems, network protocols, and database concepts.
- A proactive and customer-oriented attitude with a strong commitment to service excellence.
Benefits
- Opportunity to work in a dynamic and innovative global FinTech environment.
- Professional growth and development opportunities within a rapidly expanding company.
- Collaborative and supportive team culture with experienced professionals.
- Exposure to cutting-edge payment technologies and a diverse international client base.
- Competitive salary and benefits package.
- Contribution to empowering global online businesses with secure payment solutions.