Technical Support Specialist
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| Company Name | Noda |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Aglangia, Nicosia, Cyprus |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Noda is seeking a Technical Support Specialist to join their team in Aglangia, Nicosia, Cyprus. This role involves providing essential technical assistance to online merchants, ensuring seamless operation of the Open Banking platform, and enhancing user experience.
Company Overview
Noda, a leading global Open Banking platform, is revolutionising the way online merchants operate. By tackling critical challenges such as end-user KYC, efficient payments processing, LTV forecasting, and UX optimisation, Noda provides comprehensive solutions tailored for the digital age. Our extensive network, partnering with 2000+ banks across 30 countries and encompassing over 30,000 bank branches, ensures that merchants have the support they need to thrive globally. With Noda’s advanced Open Banking API, online businesses can easily integrate direct bank payments, offering their customers a seamless and secure payment experience with lower fees.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide technical assistance and troubleshooting for Noda’s Open Banking platform users.
- Diagnose and resolve issues related to payment processing, API integration, and user accounts.
- Respond to customer inquiries via various channels, ensuring timely and effective solutions.
- Document support interactions and contribute to a knowledge base for common issues.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Assist in maintaining high levels of customer satisfaction and platform reliability.
Requirements
- Proven experience in a technical support role, preferably in FinTech or SaaS.
- Strong understanding of API integrations and web technologies.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly to non-technical users.
- Proficiency in English; additional languages are a plus.
- Customer-focused mindset with a dedication to providing outstanding service.
Benefits
- Opportunity to work with a leading global Open Banking platform.
- Competitive salary and benefits package.
- Professional development and growth opportunities in the FinTech sector.
- Collaborative and innovative work environment.
- Contribution to revolutionising digital payments for online merchants.
- Work in a dynamic international team based in Cyprus.