Telecommunications Agent (Telephone Operator)

Job Overview

Accor is seeking a Telecommunications Agent (Telephone Operator) to join their team in Ras Al Khaimah, United Arab Emirates. This role is crucial for managing inbound and outbound communications, ensuring efficient and professional handling of guest and internal calls within Accor’s hospitality operations, contributing to a seamless guest experience.

Company Overview

Accor is a leading global hospitality company with over 290,000 experts dedicated to creating exceptional experiences for guests. Building on the strength of its teams and a fully integrated ecosystem of leading brands, personalized services, and expert solutions, Accor reimagines hospitality and inspires new ways to experience the world. With 45 hotel brands and 5,600 properties worldwide, from luxury five-star palaces to smart economy hotels, Accor is committed to making a positive impact locally and globally, ensuring hospitality benefits all.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Operate multi-line telephone systems to answer and direct calls efficiently.
• Provide information to callers, including general hotel services and directions.
• Take messages accurately and ensure timely delivery to the appropriate personnel.
• Handle guest inquiries and resolve basic concerns with professionalism.
• Maintain a comprehensive knowledge of hotel facilities, services, and local attractions.
• Assist with emergency communications and procedures as required.

Requirements

• Excellent verbal communication and interpersonal skills.
• Strong customer service orientation and a polite telephone manner.
• Ability to remain calm and professional under pressure.
• Basic computer skills for logging information.
• Flexibility to work various shifts, including weekends and holidays.
• A positive attitude and a commitment to delivering high-quality service.

Benefits

• Opportunity to work with a leading global hospitality brand, Accor.
• Professional development and career growth opportunities within the company.
• Work in a dynamic and diverse team environment.
• Access to employee discounts on hotel stays and services.
• Gain valuable experience in telecommunications and guest services.
• Contribute to a company dedicated to making a positive global impact.