Telephone Operator

Job Overview

As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.

Company Overview

Grand Millennium Al Wahda is a hotel located in Abu Dhabi, United Arab Emirates, dedicated to providing exceptional hospitality services and creating memorable experiences for its guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level / No experience required

Key Responsibilities

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel’s services and local offerings, maintaining up-to-date knowledge.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.

Requirements

• Commitment to delivering a professional and customer-focused response to guests.
• Ability to communicate effectively with various hotel departments.
• Politeness and courtesy in addressing guest queries and exceeding expectations.
• Awareness of hotel services and local offerings to provide accurate information.
• Adherence to environmental, health, and safety standards and policies.

Benefits

• Opportunities for professional development within a leading hospitality group.
• Chance to work in a diverse and multicultural environment.
• Gain valuable experience in customer service and hotel operations.
• Be part of a team focused on creating memorable guest experiences.
• Comprehensive training and support for excelling in your role.