Teller Supervisor
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Teller Supervisor to oversee teller operations, ensure accuracy, and contribute to service excellence. The role involves supervising tellers, ensuring compliance, and contributing to branch KPIs.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the United Arab Emirates, providing a wide range of financial services. With a focus on customer service and operational excellence, FAB is committed to maintaining high standards of compliance and risk control.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.
- Verify all transactions for completeness of source documents and accuracy of processing.
- Ensure daily teller and vault balancing, reconciliation of sundry and branch transit accounts, and prompt resolution of discrepancies.
- Run Start-of-Day (SOD) and End-of-Day (EOD) processes as per FAB procedures, ensuring reports are produced, reviewed, and exceptions investigated.
- Maintain cash limits and exchange positions in line with branch authorisation and control standards.
- Manage custody and secure control of undelivered/returned cards, cheque books, debit cards, and PINs.
Requirements
- Experience in teller operations and supervision.
- Strong understanding of banking policies, operational risk controls, KYC, AML, and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to supervise and coach teller staff.
- Commitment to achieving branch service KPIs.
- Strong attention to detail and accuracy.
Benefits
- Opportunities for professional development and career growth within FAB.
- Work in a collaborative and supportive team environment.
- Gain valuable banking experience in a leading financial institution.
- Competitive compensation and benefits package.
- Engaging and inclusive work culture.
- Contribute to the success of FAB’s branch operations.