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    Teller Supervisor (Emiratised Role)

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    Company NameFirst Abu Dhabi Bank (FAB)
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience5 Year+

    Job Overview

    First Abu Dhabi Bank (FAB) is seeking a Teller Supervisor (Emiratised Role) to lead and manage the day-to-day operations of the teller area, ensuring accurate, timely, and secure processing of customer transactions while delivering exceptional service in line with FAB standards.

    Company Overview

    First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. They seek driven and skilled professionals ready to take on new challenges and make a lasting impact on the company and the industry.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s degree in banking, business, finance, or related field
    • Experience: Minimum 5 years’ experience in banking operations

    Key Responsibilities

    • Oversee teller operations including cash withdrawals, cheque deposits, funds transfers, demand drafts, and foreign exchange transactions.
    • Verify all transactions for completeness of source documents and accuracy of processing.
    • Ensure daily teller and vault balancing, reconciliation of sundry and branch transit accounts, and prompt resolution of discrepancies.
    • Contribute to achieving branch service KPIs, specifically Net Promoter Score (NPS) and Right First Time (RFT).
    • Supervise and coach tellers to ensure operational accuracy and consistent service delivery.
    • Prepare and submit daily, monthly, and quarterly teller operation reports to the Branch Manager.

    Requirements

    • Minimum 5 years’ experience in banking operations, including at least 3 years in teller operations with supervisory responsibilities.
    • Strong knowledge of branch operations, cash management, and regulatory requirements.
    • Bachelor’s degree in banking, business, finance, or related field.
    • Experience in supervising tellers to achieve teller-related service KPIs.
    • Ability to maintain full compliance with FAB policies, operational risk controls, and regulatory requirements.

    Benefits

    • Opportunity to join the #1 bank in the UAE and one of the most prestigious in the region.
    • Be part of a team that is driven, skilled, and ready to take on new challenges.
    • Opportunity to make a lasting impact on the company and the industry.
    • Work in an environment that promotes employee growth and development.
    • Contribute to achieving great things and unlocking new possibilities for employees, customers, and communities.

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