Virtual Customer Service Executive – Emiratized Role
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | No Experience / Fresh |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Virtual Customer Service Executive to serve customers by providing product and service information and resolving issues. The role requires maintaining high-quality standards and ensuring financial and reputational integrity by providing end-to-end solutions for excellent customer service.
Company Overview
First Abu Dhabi Bank is an inclusive environment that values the experiences, perspectives, ideas, and beliefs of others. FAB combines international experience with deep cultural knowledge and local expertise, providing a supportive team environment where good performance is recognized.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent customer service by attending to incoming calls within quality guidelines.
- Handle and resolve customer complaints to customer satisfaction within defined authority limits.
- Recommend potential products or services by collecting customer information and analyzing needs.
- Ensure quality of inbound/outbound calls by achieving set targets in service standards and customer satisfaction.
- Contribute to the business by generating new prospects/leads and upselling FAB products.
- Maintain customer records by updating customer history through service requests/complaints and notes.
Requirements
- Minimum Qualifications: High School
- 0 – 2 years relevant experience in the banking sector
- Excellent communication skills in English & Arabic
- Customer Service skills
- Product Knowledge
- Problem Solving skills
Benefits
- Opportunities to work in an inclusive and diverse environment.
- Supportive team environment with strong relationships with line managers.
- Opportunities for professional growth and development.
- Exposure to international experience combined with local expertise.
- Recognition for good performance.
- A friendly and motivated work atmosphere.