Workforce Analyst

Job Overview

TP is seeking a Workforce Analyst in Dubai, United Arab Emirates. This role involves analyzing workforce data to optimize efficiency and support strategic planning within the customer service and analyst domain.

Company Overview

TP, formerly Teleperformance, has been a leader in digital business services for nearly 47 years. Now, they are evolving into TP, a sharper, more modern, and empathetic brand, leading the digital business services market with intelligence and future-proofing for the journey ahead. They are committed to innovation and excellence in the AI era. Learn more at http://www.tp.com.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 2 Year+

Key Responsibilities

• Analyze workforce data to identify trends and patterns.
• Develop forecasts and staffing models to meet business needs.
• Monitor key performance indicators (KPIs) and provide regular reports.
• Collaborate with management to implement workforce strategies.
• Identify opportunities for process improvement and efficiency gains.
• Support the implementation of workforce management tools and systems.

Requirements

• Proven experience as a Workforce Analyst or in a similar role.
• Strong analytical skills with proficiency in data analysis tools.
• Excellent understanding of workforce planning principles.
• Proficiency in MS Excel and other data analysis software.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading digital business services provider.
• Professional development and career growth opportunities.
• Be part of a modern, innovative, and empathetic company culture.
• Work in a dynamic and fast-paced environment.
• Contribute to strategic decision-making through data analysis.