After Sales Service Specialist
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| Company Name | Linglong Tire |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | MENA (Remote) |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Linglong Tire is seeking an After Sales Service Specialist to join their team and provide crucial customer support across the Middle East and North Africa (MENA) region. This full-time, remote position focuses on ensuring high customer satisfaction for their range of high-performance tires.
Company Overview
Founded in 1975, Shandong Linglong Tyre Co., Ltd. is a leading Chinese technology-oriented tire manufacturer. The company specializes in high-performance passenger car radial (PCR) tires, light truck radial (LTR) tires, and a vast array of all-steel radial truck and bus radial (TBR) tire specifications. With manufacturing bases and R&D centers globally, including locations in Zhaoyuan, Dezhou, Liuzhou, Jingmen, Changchun, Thailand, and Serbia, Linglong Tire’s products are sold to 173 countries. They are a trusted global supplier, accepted by nearly 100 manufacturing bases of world-class automakers due to their stable and reliable quality.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide exceptional after-sales support to customers across the MENA region.
- Address and resolve customer inquiries, complaints, and service requests in a timely manner.
- Collaborate with internal departments to ensure efficient resolution of product-related issues.
- Maintain and build strong, positive relationships with customers.
- Collect and analyze customer feedback to contribute to continuous product and service improvement.
- Ensure accurate documentation and follow-up on all customer service cases.
Requirements
- Proven experience in an after-sales service or customer support role.
- Excellent verbal and written communication skills, with proficiency in English.
- Ability to work effectively and independently in a remote environment.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using CRM software and other customer service tools.
- Experience in the automotive or tire industry is highly desirable.
Benefits
- Opportunity to work remotely for a globally recognized tire manufacturer.
- Be part of a dynamic and expanding international team.
- Contribute directly to customer satisfaction in a strategic region.
- Opportunities for professional development and career growth.
- Competitive compensation package.
- Access to a global network of industry professionals.