Aftersales Booking Advisor

Job Overview Mercedes-Benz South Dublin is seeking an Aftersales Booking Advisor to join their team in Dublin, Ireland. This role involves enhancing the customer journey by ensuring luxury, trust, ease, and respect in all aftersales interactions, maintaining the high standards of the Mercedes-Benz brand. Company Overview Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland’s inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence. The implementation of MAR20X marks a significant advancement in enhancing the customer journey, instilling it with the hallmark elements of luxury, trust, ease, and respect. Our esteemed reputation is founded on consistently surpassing the highest standards set forth by the Mercedes-Benz brand. At the heart of our accomplishments lies our dedicated and contented staff, whose unwavering commitment drives our success. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 1 Year+

Key Responsibilities

Manage and schedule aftersales service bookings efficiently for customers. Provide exceptional customer service, ensuring a luxurious and trustworthy experience. Communicate clearly and professionally with customers regarding service needs and updates. Handle customer inquiries and resolve booking-related issues promptly. Adhere to Mercedes-Benz brand standards for aftersales care and customer satisfaction. Collaborate effectively with the service team to ensure smooth workshop operations.

Requirements

Proven experience in a customer service or aftersales environment, preferably within the automotive industry. Excellent communication and interpersonal skills, with a focus on client satisfaction. Strong organizational abilities and meticulous attention to detail. Proficiency in using booking and customer relationship management systems. Ability to work effectively and thrive in a fast-paced retail environment. A genuine passion for the Mercedes-Benz brand and delivering premium service.

Benefits

Opportunity to work with a prestigious global brand, Mercedes-Benz. Be part of Ireland’s first Mercedes-Benz MAR20X transformed dealership. Professional development and career growth opportunities within the company. Work in a supportive, collaborative, and team-oriented environment. Competitive compensation package reflecting experience and contribution. Contribute directly to an enhanced customer journey in a luxury retail setting.