Assistant Director of Guest Services – Special Events

Job Overview

Wynn Al Marjan Island is seeking an Assistant Director of Guest Services for Special Events in Ras al-Khaimah, United Arab Emirates. This leadership role involves ensuring exceptional guest experiences during all special events, contributing significantly to the resort’s reputation for luxury.

Company Overview

Wynn Al Marjan Island is set to become the UAE’s first integrated resort, with its grand opening scheduled for 2027. Located in Ras al-Khaimah, this prestigious development promises to redefine luxury hospitality and entertainment, offering unparalleled guest experiences. The company is poised to become a landmark destination in the global hospitality industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Oversee and direct all guest services operations specifically for special events, ensuring impeccable standards.
• Develop and implement innovative strategies to enhance the overall guest experience during high-profile gatherings.
• Lead, train, and inspire a dedicated team of guest service professionals to deliver exceptional service.
• Collaborate closely with event planning, F&B, and other departments for seamless event execution.
• Proactively address and resolve any guest concerns or issues, maintaining the resort’s esteemed reputation.
• Ensure all special events align with Wynn Al Marjan Island’s luxury brand and service protocols.

Requirements

• Proven experience in a senior guest services or event management role within a luxury resort or hotel setting.
• Strong leadership abilities with a track record of managing and motivating teams.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to perform effectively under pressure and adapt to dynamic event environments.
• Demonstrated commitment to delivering world-class guest satisfaction and luxury service.
• Flexibility to work varied hours, including evenings, weekends, and public holidays as required by event schedules.

Benefits

• Opportunity to be part of the pre-opening and launch team for the UAE’s first integrated luxury resort.
• Competitive salary and a comprehensive benefits package.
• Significant professional growth and career advancement opportunities within a prestigious global brand.
• Work in a dynamic, innovative, and state-of-the-art hospitality environment.
• Play a pivotal role in shaping unparalleled guest experiences for exclusive special events.
• Access to exclusive employee perks, discounts, and resort privileges.