Assistant Front Office Manager

Job Overview Crowne Plaza Kuala Lumpur City Centre is seeking an Assistant Front Office Manager to join their team in Kuala Lumpur, Malaysia. This role involves overseeing front desk operations, ensuring exceptional guest experiences, and supporting the Front Office Manager in daily tasks. Company Overview Crowne Plaza Kuala Lumpur City Centre is the perfect place to stay for business travelers and leisure seekers alike. Located in the heart of the city, our hotel is within walking distance of all the major attractions, including the Petronas Twin Towers, KLCC Park, and the Bukit Bintang shopping district. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 2 Year+

Key Responsibilities

Assist the Front Office Manager in supervising daily front desk operations. Ensure smooth check-in and check-out processes for all guests. Handle guest inquiries, complaints, and requests promptly and professionally. Train, motivate, and develop front office team members to deliver high-quality service. Manage room inventory and allocation efficiently. Maintain high standards of service and hospitality in line with Crowne Plaza brand guidelines.

Requirements

Proven experience in front office operations within the hospitality industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to resolve guest issues effectively and maintain a positive guest experience. Proficiency in hotel management software and office applications. Flexibility to work various shifts, including weekends and public holidays.

Benefits

Opportunities for career growth and professional development within a global hotel brand. Competitive salary and benefits package. Dynamic and supportive work environment. Exposure to international hospitality standards and practices. Employee discounts on hotel stays and F&B. Work in a vibrant city center location with easy access to amenities.