Assistant Guest Relations Manager – Front Office – Jumeirah Zabeel Saray

Job Overview

Jumeirah Zabeel Saray is seeking an Assistant Guest Relations Manager for their Front Office team in Dubai, United Arab Emirates. This role is crucial for creating exceptional guest experiences and ensuring smooth front office operations, contributing significantly to guest satisfaction and loyalty.

Company Overview

Talentmate is a prominent job search platform operating in the UAE and GCC regions, dedicated to connecting candidates with their ideal employment opportunities. The platform allows users to easily create profiles, upload CVs, and explore thousands of job listings across diverse industries. Talentmate streamlines the application process, providing tools for candidates to track their applications, receive timely updates, and secure jobs efficiently. It also offers personalized job recommendations based on individual qualifications, educational background, and work experience, thereby enhancing the precision and effectiveness of the job search.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 3 Year+

Key Responsibilities

• Assist in overseeing daily front office operations and guest relations activities.
• Ensure the highest standards of guest service and hospitality are consistently met.
• Handle guest inquiries, feedback, and resolve any concerns efficiently and professionally.
• Support the Front Office Manager in team supervision, training, and performance management.
• Manage check-in and check-out processes to ensure a seamless and pleasant experience for guests.
• Maintain effective communication and collaboration with other hotel departments to facilitate guest requests.

Requirements

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of progressive experience in guest relations or front office roles, preferably within a luxury hotel environment.
• Demonstrated leadership abilities and experience in supervising a team.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software systems (e.g., Opera, Fidelio).
• Flexibility to work various shifts, including evenings, weekends, and public holidays, as required by hotel operations.

Benefits

• Opportunity to work with a prestigious luxury hotel brand within the Jumeirah Group.
• Competitive salary and a comprehensive benefits package.
• Significant opportunities for professional development and career advancement.
• Engage in a dynamic and multicultural work environment.
• Employee discounts on hotel services and amenities.
• Exposure to international hospitality standards and best practices.