Assistant Manager – Butlers

Job Overview

Jumeirah Burj Al Arab is seeking a highly skilled and dedicated Assistant Manager – Butlers to join its prestigious team in Dubai, United Arab Emirates. This pivotal role involves overseeing and leading the Butler team, ensuring the delivery of unparalleled personalized service and creating unforgettable experiences for all guests. You will uphold the highest standards of luxury hospitality that the Burj Al Arab is renowned for.

Company Overview

Jumeirah Burj Al Arab is an iconic seven-star luxury hotel in Dubai, United Arab Emirates, part of the Jumeirah Group. It is celebrated worldwide for its distinctive sail-shaped silhouette, exquisite design, and exceptional personalized service. The hotel offers an unparalleled experience in luxury accommodation, fine dining, and bespoke guest services, setting global benchmarks in hospitality.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Lead and supervise the Butler team, ensuring the highest standards of guest service and personalized care.
• Anticipate and fulfill guest needs, delivering a bespoke and memorable luxury experience.
• Oversee daily operations, including guest arrivals, departures, in-stay services, and special requests.
• Maintain impeccable standards of presentation and service, adhering to Jumeirah brand guidelines.
• Effectively handle guest feedback, inquiries, and complaints with professionalism and discretion.
• Conduct regular training, performance evaluations, and development for the Butler team members.

Requirements

• Proven extensive experience in a luxury hotel environment, specifically in a Butler or senior guest service role.
• Exceptional leadership, team management, and motivational skills.
• Outstanding communication, interpersonal, and problem-solving abilities.
• Impeccable grooming, presentation, and attention to detail.
• Proficiency in multiple languages (especially English and Arabic) is highly desirable.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays, as per operational needs.

Benefits

• Opportunity to work at one of the world’s most iconic and luxurious hotels.
• Competitive salary and a comprehensive benefits package.
• Excellent opportunities for professional development and career advancement within the Jumeirah Group.
• Access to world-class hospitality training and mentorship programs.
• Experience a dynamic and multicultural work environment dedicated to excellence.
• Employee discounts on Jumeirah properties and services globally.