AVP & Manager, Payment Investigation

Job Overview

Monitor the Investigations Unit’s operations to ensure all complaints and queries are handled correctly and in a timely manner, constantly looking for opportunities to divert enquiries and complaints from processing staff of the Department saving them time, cost and resources thereby focusing their role on providing quality and error-free services to the customers. Support the team to effectively ensure delivery of the function.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. With a strong presence in Abu Dhabi, FAB is committed to providing excellent banking solutions and contributing to the economic growth of the region.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Monitor the Investigations Unit’s operations.
• Ensure all complaints and queries are handled correctly.
• Identify opportunities to divert enquiries and complaints from processing staff.
• Save time, cost, and resources for the Department.
• Focus on providing quality and error-free services to customers.
• Support the team to effectively ensure delivery of the function.

Requirements

• Experience in handling payment investigations.
• Strong understanding of banking operations.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Benefits

• Opportunities for professional development and career growth within First Abu Dhabi Bank (FAB).
• Work in a collaborative and supportive team environment.
• Competitive salary and benefits package.
• Gain valuable experience in a leading bank in the UAE.