CALL CENTER AGENT
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| Company Name | Al Sahraa Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Not Applicable |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Al Sahraa Group is seeking a dedicated Call Center Agent to join their team in Abu Dhabi, United Arab Emirates. This role involves providing excellent customer service and supporting the group’s operations in the road transportation sector.
Company Overview
Founded in 1983, Al Sahraa Group is one of the UAE’s largest and leading companies in the road transportation field. With a substantial fleet and capabilities, it serves as an official carrier for several important government entities. As a group of national companies, Al Sahraa Group has significantly contributed to the UAE’s economic growth, expanding its activities to include infrastructure and general contracting.
Quick Details
- Salary Range: Not Applicable
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Handle incoming and outgoing calls professionally and courteously.
- Provide accurate information and assistance to customers regarding services.
- Efficiently resolve customer inquiries, issues, and complaints.
- Maintain detailed and accurate records of all customer interactions.
- Adhere strictly to communication policies and procedures.
- Collaborate with team members to ensure overall customer satisfaction.
Requirements
- Excellent verbal communication and interpersonal skills.
- Ability to listen actively and empathize with customer needs.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using call center software and basic computer applications.
- Customer-focused attitude with a commitment to service excellence.
- Ability to work effectively in a fast-paced and dynamic environment.
Benefits
- Opportunity to join a leading national company in the UAE.
- Work in the dynamic road transportation and contracting sector.
- Gain valuable customer service experience and professional growth.
- Be part of a growing group with diverse business activities.
- Supportive team environment and a collaborative culture.
- Contribution to the UAE’s economic growth and development.